Hautes Pyrénées Tourisme Environnement is pleased to welcome you to its website.
We hope that the information contained in the pages of the site will enable you to get to know our department better and help you prepare your stay.
Hautes-Pyrénées Tourisme Environnement (H.P.T.E.)
Association under the law of 1901
Associated body of the Hautes-Pyrénées Departmental Council
Head office: 11 rue Gaston Manent – 65950 Tarbes cedex 09
Tel: 05 62 56 70 65
Publication manager: H.P.T.E. General Management
Website design and content strategy
Think My Web
Website: https: //www.thinkmyweb.fr/
Website design, hosting and development
Raccourci Agency
18 boulevard maréchal Lyautey 17000 La Rochelle
Website: https: //www.raccourci.fr
Dispatch of documentation
H.P.T.E. undertakes to send the tourist documentation requested free of charge and as quickly as possible, subject to availability.
In this respect, H.P.T.E. is subject to a simple best-efforts obligation.
Protection of personal data
H.P.T.E. has implemented a privacy policy in accordance with European Regulation nᵒ 2016/679, known as the General Data Protection Regulation (GDPR), which came into force in May 2018.
We remind you that you have the right to access, modify, rectify and delete data concerning you.
To exercise this right, you can send an e-mail to rgpd@ha-py.fr
or send your complaint by post to
Hautes-Pyrénées Tourisme Environnement (H.P.T.E.)
11 rue Gaston Manent
BP 9502
65950 Tarbes cedex 9
The http://www.tourisme-hautes-pyrenees.com website was registered with the Commission Nationale Informatique et Libertés under number 1173404 on 5 June 2006.
Copyright and authors’ rights
All visual and audio elements on this site, including the underlying technology, are protected by French and international intellectual property legislation. They are the exclusive property of H.P.T.E..
As such, any reproduction, representation, adaptation, modification or transfer to another site is strictly prohibited.
Any user who has a personal website and who wishes to place, for personal use, a simple link on his site referring directly to the homepage of the H.P.T.E. site must request authorisation from H.P.T.E. by sending an e-mail to tourisme-hautes-pyrenees@ha-py.fr or a letter to :
H.P.T.E.
General Management
11 rue Gaston Manent
BP9502
65950 Tarbes cedex 09
In this case, there will be no implicit affiliation agreement.
However, any hypertext link to the H.P.T.E. website using the framing or in-line linking technique is strictly prohibited.
In all cases, any link, even tacitly authorised, must be removed on request from H.P.T.E.
Photo credits
The photos on this website are the property of H.P.T.E and/or its partner Tourist Offices.
Photographers: Eric BIELLE, Michel CASTERAN, Photo club de Lannemezan, L DEMOLOMBE, Joël ESTRADE, Etienne FOLLET, Daniel GUILLY, Jean-Noël HERRANZ (http://pyrenees-photos.com), Dominique JULIEN, Fabrice LE BOUCHER, David MARRET, Jean MASSON, Pierre MEYER, Laurent NEDELEC, Jean NOGRADY, Hélène ORRIOLS, Laurent Pascal, Jean VERGEZ, Jacques SIERPINSKI, Dominique VIET,
We would like to thank the Tourist Offices of the 65 and all our tourism partners for their help with the images.
The use of photos on this website is subject to restrictions.
Google analytics
This website uses Google Analytics, a web analysis service provided by Google Inc (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. However, if you do this you may not be able to use the full functionality of this website. By using this website, you expressly consent to the processing of data about you by Google in the manner and for the purposes set out above.
La Boutique des Hautes-Pyrénées (reservation centre)
Operates under the authorisation scheme for tourist organisations authorised by prefectoral decree.
ATOUT FRANCE registration number: IM 065100008
SIRET NUMBER: 77716806300058
VAT identification number: FR7677716806300058.
Special terms and conditions of sale
To find out about the special conditions of sale for the Hautes-Pyrénées Boutique, click here.
On-line sales
The purpose of these terms and conditions is to define the terms and conditions of sale between the H.P.T.E. reservation centre and the user, from the placing of the order through to payment, and to regulate all the stages necessary for the placing of the order and ensure that the order is followed up between the contracting parties.
The order
The user may place an order online :
- either from products sold online by H.P.T.E. (CityBreak online sales module)
- or directly from the reservation code references in the commercial catalogues published by H.P.T.E..
The order can only be registered on the site if the user has clearly identified himself by entering his customer code (login and password chosen by the Internet user) which are strictly personal to him.
Any order implies acceptance of the prices and description of the products available for sale.
Any dispute on this point will be dealt with under the general and special conditions of sale set out below:
See our Special Conditions of Sale
H.P.T.E. undertakes to honour orders received on the website only within the limits of available holiday stocks. If the holiday is not available, H.P.T.E. undertakes to inform the user as soon as possible, to provide him/her with equivalent offers or, failing that, to refund all sums paid.
Sending proposals and contracts
For bookings made via the H.P.T.E. website, the user will receive the contract proposal from H.P.T.E. at the address left on the website within 3 working days. H.P.T.E. undertakes to send the contracts for the holidays ordered as soon as possible.
To track your current order, you can consult the status of your order online by returning to the generic search screen “ALL OUR OFFERS” and entering your login and password, or contact Customer Service under the heading “Our advisers are here to help”.
Payment options
Users can choose to pay for their purchases :
– by cheque on receipt of the contract proposal, writing their customer number on the back of the cheque and making it payable to “HPTE La Boutique des Hautes-Pyrénées” and sending the payment to the following department:
H.P.T.E. La Boutique des Hautes-Pyrénées
11 rue Gaston Manent
BP 9502
65950 Tarbes cedex 09
– online when ordering by credit card (Carte Bleue, e-cartebleue, Visa, Eurocard, Mastercard)
H.P.T.E. makes every effort to ensure the confidentiality and security of data transmitted over the web. To this end, the website uses a secure payment module via Athos and Crédit Agricole.
The user will be required to pay a lump sum corresponding to the cost of processing the booking of their stay (administration costs), unless they have taken advantage of a special offer exempting them from this charge.
Prices
Prices are given in euros, inclusive of all taxes. They take account of the VAT applicable on the day of the order.
Any change in the applicable rate may be reflected in product prices. Prices are subject to change at any time after this date.
Signature and proof
Any user of the site who does not have a customer number must follow a registration procedure to obtain a customer number.
This number is personal.
Any loss or omission must be reported to H.P.T.E. as soon as possible by contacting H.P.T.E. by e-mail at laboutique@ha-py.fr or by telephone on 05.62.56.70.00.
In all cases, the on-line provision of the bank card number and the final validation of the order will be deemed proof of the completeness of the said order in accordance with the provisions of the law of 13 March 2000 and will be deemed payment of the sums incurred by the entry of the items appearing on the reservation form.
This validation shall constitute signature and express acceptance of all operations carried out on the site.
Responsibility
H.P.T.E. has only a best endeavours obligation for all stages of access to the site, the order process, the dispatch of contracts or the services offered. It may not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses, or for any event qualified as force majeure, in accordance with case law.
The holidays we sell are described and presented on the site with the greatest accuracy. If, despite all our precautions, errors should occur on this site, we shall not be held liable under any circumstances.
Duration
Should any of the clauses of this contract become null and void as a result of a change in legislation, regulations or a court ruling, this shall in no way affect the validity of or compliance with the general terms and conditions of sale. These terms and conditions apply throughout the period that the services offered by H.P.T.E. are online.
Proof
The computerised registers, kept in the computer systems of H.P.T.E. and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Preservation and archiving of transactions
Order forms and invoices are archived on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1348 of the French Civil Code.
Applicable law and jurisdiction
These conditions are subject to French law.
In the event of a dispute, and in the absence of an amicable agreement between the parties, jurisdiction is given to the competent courts of TARBES.
European Regional Development Fund (ERDF)
The project has been 65% co-financed by the European Regional Development Fund (ERDF) through the INTERREG V-A Spain, France, Andorra Programme (POCTEFA 2014-2020). The aim of the POCTEFA is to strengthen the economic and social integration of the Spain-France-Andorra cross-border area. Its aid is focused on the development of cross-border economic, social and environmental activities through joint strategies that promote the sustainable development of the territory.
The project consists of developing a tourism product based on cross-border itineraries based on the discovery of a shared territory. In concrete terms, it provides for the creation of showcase itineraries and discovery loops, based on the more local offer of the territories, directly linked to the showcase itineraries and which will enable the territories to benefit as much as possible from the effects of touring tourism.
The project does more than simply map out routes; it plans from the outset to market them by producing packaged “turnkey” holidays to be offered to consumers or intermediaries who recommend trips.
Its aim is to promote a new, integrated and sustainable tourism model, based on the economic development of a shared heritage that includes an intact and exceptional environment, high-quality food production and shared cultural traditions.
It responds to the need to renew the clientele of the areas concerned and to spread visitor numbers by adopting a new positioning for the Pyrenees, away from exclusively sporting activities and open to a wider public.
It must above all benefit the local economy and its professionals, and not just the major centres of attraction.
Cross-border cooperation makes it possible to erase administrative borders and build a comprehensive, coherent product offering that is relevant to customers.